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Vitalsource: Products & Services

Vitalsource is a website that offers eTextbooks and eResources. They offer easy navigation with offline reading, the pages are identical to a paper text book, the ability to take notes and highlight, the ability to copy and paste text, to search on specific topic, print pages, ability to send information to classmates, and the ability to read on mobile devices. Most digital rentals provide access for 12 months.

Vitalsource works by the customer finding the textbook, add the materials to the cart and check out. Customers can also purchase right from the school bookstore and enter a code for their materials on the website for access.

Vitalsource: Company Background

Vitalsource was founded in 2007. They are supported by the leading publishers in North American higher education. Their online library includes over 90% of core higher education textbooks in use today as eTextbooks. They also offer a customer support team that can be reached by telephone, email or live chat, 24 hours a day. Their headquarters is located in San Mateo, CA.

Vitalsource: Customer Feedback & Reviews

There are mixed reviews about Vitalsource. Some customers are unhappy with the abilities, the customer service, and the prices. One customer said, "Their customer support is reading out of the guide book and will blame your problems on pop up blockers.".

Other customers like the convenience, the price, and the abilities. One customer said, "The purchase process was fine and the instant access without having to stand in line or wait for the mail was great. The price was good too (about 1/2 price of the lowest price of the same edition new).".

Vitalsource: Business Credibility & Trustworthiness

Vitalsource is a Better Business Bureau accredited site since May 10, 2010. On the BBB rating scale of A+ to F, the BBB has given Vitalsource a rating of A. They have had 42 complaints in the past 3 years, and 5 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the product or services.

Vitalsource: Website Popularity & Google Ranking

Alexa traffic ranker shows Vitalsource ranks 22,001 globally and 3,031 in the United States. They have a reputation of 1,182 sites linking in. Visitors view an average of about 4 pages per day. The site is used more frequently by women between the ages of 18-24 with no children and some college education. Users tend to browse this site from school and home.

Google PageRank gives Vitalsource a rating of 7 out of a possible 10 points.

Vitalsource: Social Media Presence

Vitalsource has a Facebook page with 3,821 likes. They use this page to offer tips, and communicate with customers. Vitalsource has a Twitter with 1,264 followers. They update this page regularly. They do not offer any other social media sites at this time. They do offer an email sign up for updates and special offers.

Vitalsource: Website Security & Safety

Vitalsource collects personal information for business purposes. They will not rent, share or sell any personal information. Please see the privacy policy for more information. They also have Truste certified privacy.

Vitalsource uses SSL (Secure Socket Layer) technology to encrypt personal information before it is transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Vitalsource: Pricing & Packages

Vitalsource has very good pricing. When comparing some of the books that CourseSmart offers as eTextbooks with other companies that sell the actual book, I found that the actual book (new) was sometimes almost double the price than Vitalsource's eTextbooks. Some of the eTextbooks were priced averagely, or cheaper than used paper books.

Vitalsource: Shipping Rates & Policies

No Shipping Rates

Vitalsource: Payment Methods Accepted

Vitalsource accepts payments via credit card (Visa, MasterCard, Discover or American Express), and PayPal. You can also make a purchase at some school book stores and then just register the code with Vitalsource. They do not offer any other payment methods at this time. All purchase must be made in full at the time of checkout.

Vitalsource: Returns, Refunds & Exchange Policy

Vitalsource allows cancellation of the eTextbook within 14 days of purchase for a refund. You must not have printed or viewed more than 20% of the eTextbook. If you rent an eTextbook, return it for a full refund, purchase the same book and try to return it again, the return will not be allowed.

Vitalsource: Product images & screenshots
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